Managing Pages

Understanding Page Quota and Pages Available

Our app uses advanced AI to thoroughly review your documents, which requires higher processing resources than traditional systems. To keep this accessible and fair, each plan comes with a monthly page quota.

• Monthly Page Quota: Each plan includes a specific number of pages that can be analysed monthly, referred to as your page quota.
• What is a Page?: For PDF files, each individual page counts as one page. For images (e.g., JPG, PNG), each image uploaded counts as one page.
• Page Consumption: A page is only consumed if the analysis is successful. If an error occurs during processing, it won’t count toward your quota. If the platform completes the analysis, even with potential missed details, it will count as a page consumed.
• Pages Available: This is the remaining pages in your allowance after subtracting Pages Used from your Page Quota.
• Exceeded Quota: If you reach your limit or a document would exceed it, processing will be unavailable until you upgrade your plan to increase your quota or you reach the next billing period. 

For increasing your page quota, explore these options:

• Upgrading Your Plan to Get More Pages
• Adding More Pages on Essential 1000 Plan
• Moving from Trial to Paid Subscription for Full Access

Managing Your Pages

To manage your page usage, follow these steps to view your current plan and remaining pages:

1. Click on the User Icon --> Manage Pages in the top right corner.
   
2. In the Manage Pages section, you will encounter a screen that looks like this:
   

Upgrading Your Plan to Get More Pages

To increase your monthly page quota by upgrading your plan:

1. Click on the User Icon in the top right and select Customer Portal.
   
2. This will open a new tab in your browser asking you to enter your email address. Enter your email address.
   
3. An email with a unique link to your Customer Portal will be sent to your email. Go to your email inbox to find the email. Open the link "Log in to your customer portal" contained in the email.
   
4. This will open a new window in your browser. Click on the button "Update Subscription"
   
5. In the new page that loads, select the new plan you'd like to upgrade to and then press continue. 
   
6. A confirmation page displaying the changes will appear. Click the Confirm button.
7. Return to the app page to continue using the product with the increased page quota.

Note: You can also swap between monthly and yearly plans in the customer portal by updating subscription. 

Adding More Pages on the Essential 1000 Plan

If you're subscribed to the Essential 1000 plan and require more pages, you can expand your page quota by purchasing extra Essential 1000 units. Here’s how to proceed:

1. Click on the User Icon in the top right and select Customer Portal.
   
2. This will open a new tab in your browser asking you to enter your email address. Enter your email address.
   
3. An email with a unique link to your Customer Portal will be sent to your email. Open the link from the email.
   
4. This will open a new window in your browser. Click on the button "Update Subscription"
5. In the new page that loads, select the required number of units and then press continue. 
   Note: If you need more than the units available through the customer portal please contact support.
   
6. A confirmation page displaying the changes will appear. Click the Confirm button.
7. Return to the app page to continue using the product with the increased page quota.

Need even more pages?: For additional pages beyond the units available in the customer portal, please contact support.

Move from Trial to Paid Subscription for Full Access

If your trial has limited your access to pages, you can switch to a paid plan to unlock more pages:

1. Go to Manage Pages by clicking on the User Icon and selecting Manage Pages.

   

2. If you’re on a trial, your Subscription Status will show as "Trialing." At the bottom, you’ll see an option to “Start Your Subscription Now.” 

   
3. Verify that you are on the plan you want by checking the subscription level. If you are satisfied, click Start Subscription Now.
   
   

4. A popup will confirm that starting a paid subscription ends your trial. 

   Important: You’re about to start your paid subscription. Unused trial pages and period will be lost, and your card charged immediately. To update your payment method or plan, visit the customer portal before proceeding.

5. Click Proceed to confirm.

6. You will now see a page indicating that the subscription was successful. On this page, click the button "Go to the App" to return to the app and continue using your new page quota.